Featured in Customer Think: Most Americans Less Likely to Join Customer Loyalty Program that Collects Personal Information (71%) or Requires an App (58%), According to Survey on Behalf of Wilbur
Originally published at CustomerThink.com.
According to a new survey conducted by The Harris Poll on behalf of Wilbur, 76 percent of Americans are more likely to join a customer loyalty program that collects only their name and phone number
BOULDER, Colo. (PRWEB) April 23, 2019 — As most businesses want to collect more and more data from customers to benefit their marketing efforts, they may be surprised to learn that most customers actually don’t want to get that chummy. In fact, according to a new U.S. survey conducted online by The Harris Poll on behalf of Wilbur, a new, ultra-simple loyalty program designed by Smart Transaction Systems, most Americans (71 percent) would be less likely to join a loyalty rewards program that collects personal information (e.g., address, account information), with 27 percent saying they would be much less likely.
In addition, most Americans (58 percent) are also less likely to join a customer loyalty program that requires them to download an app to access the benefits, with 26 percent saying they would be much less likely.
“These survey results prove that U.S. consumers are becoming much more selective about the loyalty programs they join and, I believe, are ultimately more loyal to brands that respect their personal privacy,” said Ray Clopton, President and CEO of Wilbur and Smart Transaction Systems. “It is really important for businesses to pay attention to what their customers want—especially when developing a loyalty program—and I think these results could not be timelier given that we’re about to celebrate ‘Get to Know Your Customer Day.’ Yes, businesses should get to know their customers—but as people. Not as a slice of a database or a spreadsheet column.”
The survey also found that a majority of Americans (76 percent) are more likely to join a customer loyalty program that collects only their name and phone number, with 32 percent responding they would be much more likely to join. Americans also said they were more likely to join a customer loyalty program that does not require them to carry a physical card (79 percent), with 34 percent saying they would be much more likely to join.
“What these results tell us is that customers don’t want to join a loyalty program that asks for too much data or requires them to carry another card in their wallet or download another app on their smartphone,” Clopton says. “We have been hearing this from customers for years, which is what inspired the creation of Wilbur and how it works. But it feels official now that a reputable research company like The Harris Poll has validated our assumptions and informal research.”
Wilbur is a privacy-friendly, super simple loyalty program designed for busy business owners who don’t have extra time to manage a loyalty program, and customers who don’t want to fill out another form, carry another card or download another app. The program only collects customers’ first name and phone number, and only texts them when they have earned or redeemed rewards.
This survey was conducted online within the United States by The Harris Poll on behalf of Wilbur from April 4-8, 2019 among 2,003 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables and subgroup sample sizes, please contact April White, Trust Relations for Wilbur, at april(at)trustrelations.com or 347-870-9402.
Wilbur’s Free-2-100 Promotion Continues
Beginning last month, Wilbur invited new businesses to sign up to use the loyalty program for free until that business has 100 loyalty program participants. Once the 100-customer enrollment threshold is met, businesses can continue to reap the rewards of their Wilbur loyalty program at a low rate of $49 per month.
To take advantage of Wilbur’s Free-2-100 promotion, businesses can enroll in two ways: by filling out the Contact Us form at wilburrewards.com or by calling 888-494-9760.
The promotion has been extended through August 31, 2019.
Based in Boulder, Colorado, Wilbur is a super simple loyalty rewards program that is designed for busy business owners who don’t have extra time to manage a loyalty program, and for customers who don’t want to fill out another form, carry another card or download another app. Founded by Smart Transaction Systems, a leading provider of customer loyalty, mobile marketing, gift card programs and e-commerce capabilities that are custom designed for small businesses to achieve their unique goals, visit wilburrewards.com to learn more and follow Wilbur on Twitter at @wilburrewards.
About The Harris Poll
The Harris Poll is one of the longest-running surveys in the U.S. tracking public opinion, motivations and social sentiment since 1963 that is now part of Harris Insights & Analytics, a global consulting and market research firm that delivers social intelligence for transformational times. We work with clients in three primary areas; building a twenty-first-century corporate reputation, crafting brand strategy and performance tracking, and earning organic media through public relations research. Our mission is to provide insights and advisory to help leaders make the best decisions possible.